General terms and conditions

ORDER PROCEDURE

The structure of the www.alpenfreshair.com website provides customers a convenient and fast way to find their way around. Click on the links in the top menu bars to see basic information related to that topic. The “PRODUCTS” and “SHOP” menu items contain concrete products and information related to them.

The price of the product: in the “SHOP” menu, the gross price (EUR) is displayed under the product name, in the case of a product that can be purchased in a package, the gross price concerns the entire package. The price of the products is displayed in EUR without shipping costs.

You do not need to register to make a purchase. You can add an item to the cart by clicking on the “add to cart” button for the selected product. The order quantity / package can be easily changed by clicking on the “cart” button (icon) or you can delete the product by pressing the “x” at the end of the line.

You can amass several items. To finish your purchase, you can click on the “cart” button to view and modify the contents of your cart. There is also a way to remove the selected product from the cart. When you have completed your purchase and would like to order the selected products, click on the “go to checkout” button.

If you have a coupon code, please enter the code in the space provided.

For the billing, the data marked with ‘*’ are required.

If the delivery address differs from the billing address, the delivery address can be set by pressing “SHIP TO A DIFFERENT ADDRESS”, here the data marked with ‘*’ are mandatory. You can write a comment on the order.

After giving the delivery address, the system calculates the delivery fee and the total amount to be paid. The system calculates an individual shipping fee in each case, which depends on the destination country and the weight of the package, according to the carriage company prices.

The next step is to select the payment method.

If you choose to pay with a bank card, you will be directed to the payment page of Unicredit Bank, where you can pay with your bank card through the most secure, encrypted transaction currently available. All you have to do is click on “Pay with Credit card” when selecting the payment method, and then enter the card number, expiration date and the verification code (CVC / CVV) on the Bank’s payment server.

You can also pay by bank transfer, in which case the buyer is obliged to initiate the transfer through his/her own account manager’s bank. After placing the order, the buyer will receive all the necessary information by email. The order ID must be entered in the comment field during the transfer.

You also have the option to choose cash on delivery. In case of cash on delivery, the full purchase price together with the delivery cost must be paid in cash to the courier upon receipt of the shipment.

The Seller undertakes to deliver the ordered product – through its contracted delivery partners – to the delivery address recorded by the user during the order. In the case of the payment is bank transfer, the delivery begins after the full price has appeared on the bank account.

The Seller ensures the proper packaging of the ordered Product and the sending of documents related to the product.

Before the concrete payment, you can check the entire order, add other requests and comments, then click on the button to complete the purchase and you will be redirected to the payment page.

You can track your order during the purchase by e-mail or by phone with the ID you received by the courier service.

Your order is active in the system until the payment is made or you are notified of the order cancellation.

Our system will inform you about the status of your order in 2 steps, by e-mail, as follows:

  • when the order is received (status: in progress)
  • after the receipt of the purchase price, upon delivery of the package to the supplier (status: shipped)

Right after placing the order, the system sends an automatic notification to the e-mail address of the merchant and the buyer with the status “New order”. The confirmation letter contains all the information related to the order (delivery of the product to the courier service, details of the courier service). As the notification is sent to the e-mail address provided by the customer, it is the customer’s responsibility to provide it correctly.

Your order will enure when we confirm your online order by e-mail! This will happen within 48 hours of receiving your order, excluding holidays and non-working days. If the confirmation is not sent, the buyer is released from the obligation of the offer or the contractual obligation.

After confirming the order, we will send an electronic invoice from Dupplak Kft.’s SYMBION electronic invoicing program, which will be forwarded to your e-mail address.

Data modification: if you would like to change data after invoicing you need to indicate it to ‘office@o2tankfactory.com’ e-mail address, and we will issue a modification invoice. You must contact the courier service to change the delivery address.

PAYMENT TERMS

In our webshop it is possible to pay by bank transfer, online by credit card and by cash on delivery. In the latter case, the full purchase price, including shipping costs, must be paid in cash to the courier upon receipt of the shipment.

  • PAYMENT BY BANK CARD

With credit card payment, you can shop conveniently and securely in our webshop. After ordering the selected goods, you will be directed to the Unicredit Bank payment page, where you can pay with your bank card via the most secure, encrypted transaction currently available. All you have to do is click on “pay by credit card” when selecting the payment method, and then enter the card number, expiration date and the verification code (CVC / CVV) on the Bank’s payment server. The Bank accepts embossed VISA and Mastercard, Visa Electron (depending on the decision of the card issuing bank) and Maestro cards for which a verification code (CVC) has been issued. If your Maestro credit card does not have one, contact your Bank.

Bank cards issued exclusively for electronic use can only be accepted if their use is authorized by the bank issuing the card! Please check with your bank to see if your card can be used for online purchases.

  • BANK TRANSFER
    You can also pay by bank transfer, in which case the buyer is obliged to initiate the transfer through his/her own account manager’s bank. After placing the order, the buyer will receive all the necessary information by email. The order ID must be entered in the comment field during the transfer.
  • CASH ON DELIVERY
    You also have the option to choose cash on delivery. In case of cash on delivery, the full purchase price together with the delivery cost must be paid in cash to the courier upon receipt of the shipment.

TERMS OF USE

RESPONSIBILITY

The User may use the website only at his / her own risk and accepts that the Service Provider shall not be liable for any pecuniary or non-pecuniary damages arising during use, in addition to liability for breach of contract caused intentionally, with gross negligence or criminal offense, or for damage to life, limb or health.

The Service Provider excludes all liability for the conduct of the users of the website and that the User is fully and exclusively responsible for his own conduct.

The User is obliged to ensure that the use of the website does not infringe the rights of third parties or the law, either directly or indirectly.

COPYRIGHTS

The entire website (texts, images, graphics, etc.) is protected by copyright, so copying, modifying or distributing it for commercial purposes without the permission of the assignee is prohibited!

BINDING OF OFFER, ORDER CONFIRMATION

The Service Provider informs the User within 48 hours about the acceptance of the order and sends the order confirmation. If the User does not receive the order confirmation within 48 hours, the User is released from the obligation to bid, he/she is not obliged to accept the ordered products. If the User does not object to the terms of the order confirmation within 48 hours of receiving the order confirmation, he is obliged to accept the package sent to him. The Service Provider may demand reimbursement of the costs arising from the failure or refusal to do so. See right of withdrawal for details.

The confirmation e-mail contains the data provided during the purchase, the order data, the name and price of the ordered product (s), the chosen payment and delivery methods, the order number, and in addition the User’s comments on the order.

The Service Provider considers the content of Association for Electronic Commerce Code of Ethics  to be authoritative. The content of the Code of Ethics is available at the following link: https://ecommerce.hu/wp-content/uploads/2018/06/ecommerce-hungary-etikai-kdex-v20180625-final.pdf

INVOICE

The Service Provider issues an electronic invoice from the secure page https://www.symbion.eu/, which sends it to the User after the order. At the request of the User, the Service Provider shall issue a copy of the invoice without justification, in case of any need.

If the User wishes to request a separate invoice for certain items, he / she does not have to order them separately, it is sufficient to indicate his / her invoicing request other than the order when submitting the order or thereafter by e-mail.

The User can choose the most suitable payment method from the following payment options:

  • Bank transfer (starting from own bank, GTC is displayed by the banks on their websites) In case of bank transfer, the total amount of the order (purchase price of products + delivery cost) must be transferred to the following bank account: 10918001-00000079-82780005 (indicating the order ID in the comment field ).
  • Payment by credit card on the UniCredit Bank Virtual POS protected page (you can read the service information here)
  • With the help of PayPal you can choose the payment method from the virtual current account or credit card, you can read the main payment and service information here.
  • Cash on delivery – In case of cash on delivery, the full purchase price together with the delivery cost must be paid in cash to the courier upon receipt of the shipment.

ACCEPTANCE POSSIBILITIES, DELIVERY

Our packages are delivered by the DPD courier service.

CONDITIONS OF CARRIAGE

If you are not present at the address provided at the time of delivery, the courier will try to deliver the package again after a telephone consultation.

The User has the option of providing a different delivery address, so it is also possible to pick up the package at the workplace. Please be sure to indicate this so that we can write it on the package.

After entering the delivery address, the system immediately calculates the delivery fee for the given delivery and the amount to be paid. The system calculates an individual shipping fee in each case, which depends on the destination country and the weight of the package, according to the carriage company prices.

The Service Provider informs the User by e-mail about the delivery. You will be informed about the delivery of the package, the package number, the courier’s phone number by SMS.

OTHER TRANSPORT INFORMATION

Upon receipt of the package, the User is obliged to check whether the package is undamaged. If the packaging is visibly damaged at the time of receipt and the damage occurred before the receipt of the package, the User is obliged to ask the delivery / courier to draw up a report. The Service Provider shall ensure the return or replacement of the product damaged during production or delivery free of charge, if the damage caused during delivery (packaging visible) has been recorded in the minutes upon receipt. The Service Provider shall not be liable for any damage caused during the improper use of the product after receipt!

Upon receipt of the product from the courier and signing of the document confirming the receipt, the quantity and quality of the product will be accepted, which means that after receipt the User can only exercise the right of withdrawal, so after the departure of the person performing the delivery, the Service Provider is not able to accept a quantitative and qualitative complaint afterwards.

The current stock is not visible on our website. In the case of products in stock, delivery will take place within 1-2 working days, if the product is not in stock our colleague will indicate and inform the User within 2-3 working days about the expected delivery time.

Unless otherwise agreed, the Service Provider is obliged to provide (deliver) the product to the Consumer without delay, but no later than within thirty days after the conclusion of the contract. In case of a delay by the Service Provider, the Consumer is entitled to set an additional deadline. If the Service Provider fails to perform within the additional deadline, the Consumer is entitled to withdraw from the contract.

RIGHT OF WITHDRAWAL

You can exercise your unconditional right of withdrawal when ordering. You can withdraw from the contract without giving a reason within 14 days of receiving the goods (45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) § 20 on the basis of the provisions of the Government Decree). In this case, the Seller is obliged to refund the amount paid by the Buyer immediately, but no later than within 14 days after the withdrawal and return of the goods.

Attention! The Buyer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

The provisions of this section apply only to a natural person acting outside the scope of his or her profession, self-employment or business activity, who buys, orders, receives, uses, uses goods and is the addressee of commercial communications and offers related to the goods (hereinafter Consumer).

Within fourteen (14) days from the date of receipt of the product, the last delivered product by the Consumer or a third party other than the carrier designated by him, the Consumer may exercise his right of withdrawal from the contract without giving reasons.

The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

If the Consumer wishes to exercise his right of withdrawal, he is obliged to send a clear statement of his intention to withdraw (by electronic mail) to the Service Provider using the e-mail contact details indicated in the Service Provider, Manufacturer Details section of these GTC.

For this purpose, the Consumer can also send a sample withdrawal form to our webshop. The Consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal to the Service Provider before the expiry of the deadline indicated above.

It is up to the Consumer to prove that he has exercised his right of withdrawal in accordance with the specified provisions.

In both cases, the Service Provider will immediately confirm the receipt of the Consumer’s withdrawal statement by e-mail.

In the case of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the statement to the Service Provider within 14 calendar days (even on the 14th calendar day).

In case of withdrawal, the Consumer is obliged to return the ordered product(s) to the address provided by the Service Provider without undue delay, but no later than within 14 days from the notification of the statement of withdrawal. The deadline is considered to be met if the Consumer sends the product (by post or delivers it to the courier ordered by him) before the expiry of the 14-day deadline.

The cost of returning the product to the address of the Service Provider shall be borne by the Consumer. The Service Provider is not able to accept the package returned by cash on delivery (postage package). Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.

If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than within 14 days from the receipt of the Consumer’s statement of withdrawal, reimburse all consideration paid by the Consumer, including transport (paid for delivery) costs, except for additional costs incurred, e.g. the Consumer has chosen a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has credibly proved that it has been returned: of the two, the Service Provider will take the earlier date into account.

During the refund, the Service Provider shall use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.

The Consumer shall only be liable for the depreciation of the product if it has occurred due to use in excess of the use necessary to determine the nature, characteristics and functioning of the product.

The Service Provider notifies the Consumer by e-mail of the planned date of the start of the delivery, in the days before the start of the delivery. If the Consumer does not indicate his intention to cancel (cancel the order) after receiving this notice, before the delivery date specified in the notice, the ordered products will be delivered. Thereafter, in the case of packages not received, the Service Provider may demand reimbursement of the incurred shipping costs from the Consumer.

If you order more than one product, if the order is only partially canceled, the delivery fee will also be refunded proportionately.

It is important that the refusal to accept the package does not constitute the exercise of the right of withdrawal and in this case the shipping return cost is always invoiced to the customer, in case of non-payment it is enforced in civil litigation or through a claim handling company.

In which cases does the Consumer not have the right of withdrawal:

  • In the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery.
  • For a product which, by its nature, is inseparably mixed with another product after delivery.
  • In the case of a business contract in which the Service Provider visits the User at the express request of the Consumer for the purpose of performing urgent repair or maintenance work.

WARRANTY

In the event of faulty performance by the Service Provider, the User may assert a claim for warranty against the company in accordance with the provisions of Act V of 2013 on the Civil Code.

In the case of a consumer contract, the User who qualifies as a Consumer may enforce his warranty claims within 2 years from the date of receipt, for product defects that already existed at the time of delivery of the product. After the two-year limitation period, the User can no longer enforce his or her warranty rights.

In the case of a contract not concluded with the Consumer, the User may assert his warranty claims during the 1-year limitation period from the date of receipt.

For used products, this period is 12 months.

The User may, at his / her option, use the following warranty claims:

You may request a repair or replacement, unless it is impossible to meet the demand chosen by the Customer or it would entail a disproportionate additional cost for the business compared to the fulfillment of another demand. If the repair or replacement has not been requested or could not be requested by the User, the User may request a proportionate delivery of the consideration or the fault may be repaired by the User at the expense of the company or, in the final case, the contract may be withdrawn.

The User may transfer his / her chosen right to warranty for another, however, the cost of the transfer shall be borne by the User, unless it was justified or the company gave a reason for it.

The User is obliged to report the defect immediately after its discovery, but not later than within two (2) months from the discovery of the defect.

The User can enforce his supply warranty claim directly against the company.

In the event of a defect detected within six months of performance (ie delivery, receipt), the defect shall be presumed to have existed at the time of performance, unless this presumption is incompatible with the nature of the defect or the nature of the product. The Service Provider is released from the warranty only if it rebuts this presumption, ie proves that the defect of the product occurred after the delivery to the User. Based on this, the Service Provider is not obliged to grant the User’s objection if it duly proves that the cause of the error is the consequence of the improper use of the product. However, six months after performance, the burden of proof is reversed, ie in the event of a dispute, the User must prove that the defect already existed at the time of performance.

PRODUCT WARRANTY

Product warranty can only arise in the event of a defect in movable property (product). In this case, the User qualifying as a Consumer may, at his / her choice, enforce a specific right or product warranty claim.

As a product warranty claim, the User may only request the repair or replacement of the defective product. A product is considered to be defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer. The User may assert his product warranty claim within two (2) years from the placing of the product on the market by the manufacturer. Upon expiry of this period, he/she shall lose this right.

The User may only exercise the product warranty claim against the manufacturer or distributor of the movable property.

In the event of a product warranty claim, the User must prove the defect of the product.

The manufacturer (distributor) is only released from the product warranty obligation if he can prove that: the product was not manufactured or placed on the market in the course of his business, or the defect was not recognizable at the time of placing on the market according to science and technology, or its error results from the application of a law or mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.

Due to the same error, a warranty claim and a product warranty claim cannot be enforced simultaneously, in parallel. However, in the event of a successful enforcement of a product warranty claim, the User may enforce his or her warranty claim against the manufacturer for the replaced product or repaired part.

WARRANTY

On the mandatory warranty for certain durable consumer goods in connection with the mandatory warranty for certain durable consumer goods the 151/2003 Government Decree (IX. 22.) contains regulations. The (material) scope of the decree only applies to products sold under a new consumer contract concluded in the territory of Hungary and listed in the annex to the decree.

With regard to the durable consumer goods listed in the annex to the Government Decree, the mandatory warranty is 1 year, the starting date of which is the day of delivery of the product to the Consumer or, if commissioned by the Service Provider or its agent, the date of commissioning.

The company is released from its warranty obligation only if it proves that the cause of the defect arose after performance. Due to the same error, the User may not assert a warranty and guarantee claim, or a product warranty and guarantee claim at the same time, in parallel, otherwise the User has the rights arising from the warranty regardless of the rights.

ENFORCEMENT OF WARRANTY AND WARRANTY CLAIMS

The User can assert his warranty claims at the following contacts:

Name of organization: O2tankfactroy International Kft.

Company registration number: 14 09 316498

Tax number: 13873363-2-14

Head office: 8840 Csurgó Nyárády u. 8. 1/4.

E-mail:  office@o2tankfactory.com

ENFORCEMENT OPTIONS

Place, time and method of complaint handling

The User may submit consumer complaints related to the product or the activities of the Service Provider at the following contacts:

Name of organization: O2tankfactroy International Kft.

Company registration number: 14 09 316498

Tax number: 13873363-2-14

Head office: 8840 Csurgó Nyárády u. 8. 1/4.

E-mail: office@o2tankfactory.com

Bank account number: 10918001-00000079-82780005

The Service Provider shall act in accordance with the rules applicable to written complaints.

The Service Provider provides the Service Provider with a unique ID, which simplifies the retrieval of the complaint (based on the GDPR regulations).

The Service Provider will respond to the complaint received in writing within 30 days. The measure means delivery by post within the meaning of this contract.

If the complaint is rejected, the Service Provider shall inform the User of the reason for the rejection.

OTHER ENFORCEMENT OPTIONS

If any consumer dispute between the Service Provider and the User is not resolved during the negotiations with the Service Provider, the following legal enforcement options are open for the User, http://fogyasztovedelem.kormany.hu/node/4535 can be found at the link.